Customer Testimonials
Took car in and serviced by Mike but service order said Sean Had car checked for malware
Good service and excellent customer service very nice and helpful to there customers would recommend to them
The staff and service is very professional. I will return to this dealership. The site is clean and comfortable.
Excellent work and great job for the team and community of your team members in their respective positions
Short handed Too much turn over at this dealership. Worked with three different service managers in just a little over 3 months. They take a long time to follow up because of shortage of people.
No communication hard to contact anyone in the building with a 7hr service wait in the lobby
Disappointed after the sale. Not much cooperation No returned calls Not much help getting a owners manual for the car. Shocked at the price they were asking for my truck after what I was given on the trade. Makes me believe I paid to much for what I purchaaed.
Communication from the service department was poor. It took 3 weeks to get the work completed and I was provided a loaner after 2 weeks without a vehicle. The work that they did on the car was fine.
Excellent experience Sean was very professional. The service was quick. The coffee and atmosphere were both good.
I worked with Sean and he was amazing. Got me right and and addressed my issue! Wonderful service, wonderful guy
I am pleased with my customer experience. I will return and give recommendations to others.
The truck is purchased was not inspected i only have the truck for about 3 weeks the previous owner had a dog im still cleaning dog hair and the smell the front brakes are making noises i can't get the tires off wasn't it supposed to get an inspection?
My car still haven’t been serviced and I came in for service June 6th
I like that they got me a car that I love and that is affordable for me Thank you Crestmont
Dealer was excellent, quick, and got me the best deal. Thank you so much everyone!
It’s a wonderful dealership I would recommend it to anybody that wants a car and I recommend Yvonne Owens
first of all, I was looking at a GMC Yukon that was for sale. called, got an inquiry, (still for sale) made an appointment to go and see it. this was two days prior to appointment. "Ample time for any changes before appointment; before I took the ride out to see the vehicle. Rainy day as xxxx, about an hour drive. we get there met the salesman, meet and greet. then someone turn the tables on us. lot of miscommunications on their part. showed me a totally different car, more money as well, found out the car I was ... Read More DealerRater - Jun 27, 2025
Took too long and i was waiting there. My half day of work spent doing nothing
The Dealership was clean and organized. Travis was excellent with vehicle/sales knowledge and was willing to work with us. Would definitely recommend both the dealership and Travis and it was well worth the drive.
They were very courteous and helpful during my encounter. I appreciate their support and sincerity
I am very pleased with the service performed on my vehicle. My service advisor, Ashley Turczynski was exceptional.
My service advisor Ashley is incredible. She communicates very well.. It takes care of me and takes care of all my needs..
Tire change went well but when I took a closer look at my wheels the wheel caps were all scratched up. Talked and sent pictures to Sean my service writer and said he would order new ones for my rims. It’s been over a month now and no caps. Text him and he said the parts department will order them again because a lot of dealers are looking for them. Nice excuse. Still waiting for my wheel caps.
Crestmont has actually made car buying a pleasant experience. Chuck, the salesperson, was patient with all our concerns. I fully recommend Crestmont.
They did a great job solid estimate and figured out what needed to be done and did it
I got a better deal than expected! They took the time to meet My Needs & Budget! I'm Thankful! 🥰
Ken Robinson is Awesome. Made experience smooth and easy!!! Love my new Car. Thank you!!
Car purchase and trade-in went very well. Everything that I would expect from the transaction, including extended warranty transaction was completed as I would have expected
I loved working with Ashley! She as very professional and courteous! She would be the reason that I would come back.
Very professional and courtesy seems the sell person. Darrien was very honest and he was straightforward telling me about the vehicle. That was the reason why I purchased the vehicle.
Everything went smoothly Everything went smoothly I had no problems. But once I got home I had to blow the horn and come to find out the horn doesn't work. So when I called back I had to make a appointment which I didn't like because I thought it would of been a quick fix. Now I have to wait until Wednesday and I won't know my work schedule for next week until Monday.
I made an appointment for an oil change on the GMC app, but when I arrived, my appointment was nowhere to be found in the system. Sean, who worked in the service department said don’t worry about it. We’ll get you in, and he did. He really should get your dealership to talk to the app because people use that more than anything else to make appointments. I do want to say a word aboutSean He was amazing and helpful and informative. He is a great face for your dealership. He should be applauded for his ability to ... Read More DealerRater - Jun 7, 2025
Chuck was nice, he tried to work with us on the deal. I wish there were a few extra things he could have assisted with dealing with the knowledge of the car
My service advisor, Ashley, was very friendly dly and responsive to all of my needs.
Ashley offered supreme customer service. Everything was explained in great detail and the follow up was appreciated as well. We were in/out in a timely fashion.
The salesman was very helpful, Walking me through the process. He showed me how 2 use most Features on the computer.
They were great and very friendly I even referred someone to come in to purchase a vehicle
Oil change was easy to schedule. Check in and service time was quick and efficient.
The location is convenient, but service mediocre. I waited 10 minutes waiting in line in my care before anyone greeted me. My oil change and first inspection took almost 2 hours. The refrigerator which was supposes to contain water bottles was empty. I was given no reason that my check engine occasionally comes on. My car was not washed until I asked it to be and it was never dried.
Terrible service.
Lance Stephenson was very unprofessional.
He recommended a new battery in the vehicle that I had just purchased from the dealership not even 3 months prior.
He had stated he would check prior to me coming to pick up my vehicle while it was in service.
When I got there I had asked him if they had put a new battery in.
He had stated that they did not.
So Crestmont Buick GMC is that cheap that they cannot put a new battery in a vehicle that I had just purchased 3 months prior to me being there again to ... Read More DealerRater - May 23, 2025
The dealership was clean and everyone was very friendly and knowledgeable of there merchandise the sell person was patience and explained everything clearly.
very professional very courteous, very timely. Very helpful. Greatly appreciate your service. Thank you so much.
Ashley was very helpful and attentive. She provided updates while I waited for my car.
Working with Lance and the other members of the Service Department was a pleasure. After my car experienced some sudden unexpected issues, I was able to have it worked on immediately. While it actually took two trips to the Service Department to resolve the problem, my experience was great!
Service was canceled several times! I was disappointed because employees called off both time I was rescheduled!
Everyone was amazing at this dealership and it was a smooth process. Would recommend to anyone.
I’m very satisfied with their services. Very professional and helpful. Highly recommended for anyone who wish to give them a try for their car purchase. Sales manager Nic Saltis is exceptionally helpful and professional. They don’t charge any junk fees and/or unreasonable fees. Good luck!
The service department extended itself to complete my service needs. They kept me informed of the progress and the amount of wait time for completion
Great team great support and great customer service would recommend anyone to go there for there cars
Went out of the way to accommodate my needs and urgency. Sales representative was terrific. Made me feel a fraction of the stress I started with.
I Brought my vehicle in they were able to rotate my tires and check my brakes in no time at all. I waited in the waiting area drinking my coffee that I got there
Always cordial and welcoming! Because I am handicapped, I require more time to move around. The staff are very patient with me.
I had a great experience with the auto repair service at Crestmont dealership. My advisor Ashley, was professional, friendly, and kept me updated throughout the entire process. My vehicle was repaired quickly and returned in excellent condition. I appreciated the honest service and attention to detail. I would definitely recommend Crestmont to anyone in need of reliable auto service.
Lance was very attentive and to the point. He made sure everything was OK before I left.
They are friendly and helpful in finding the car that you want and the coffee is always hot
The Gentleman that work with me was so polite, he take his time to try to help me me with what I needed. Thank You!
It was easy and they were some of the nicest guys I have ever dealt with....it was a pleasurable experience!
I had a 8:45 appointment for a oil change and service job I was out before 10:00
The service apartment was very helpful and I was glad, my car was maintained well, I give it a tumm up Thanks
Would recommend! I would definitely recommend this dealership to our family and friends I would definitely recommend this dealership and Yvonne to our family and friends
Lance was VERY accommodating and honest and I appreciate that very, very much!Tgank you
The service was completed and the young lady always kept me informed sorry I forgot her name.
The price I was charged for oil change, tires rotation and filter change wish I didn’t Think that was need I have lease cars since 2012 and the price I was has never been that much and i never need a filter.
Professional Business and services professionals services department and professional front desk services and department and services
The experience was clear smooth and concise. I was very comfortable with the way things went.
Wonderful experience again. I keep going back. Make it easy and the service is always excellent
Overall a good experience. They found the car I wanted even though they had to work hard to get it.
Professional. accommodating. yet friendly. No high pressure sales tactics. Secured and got vehicle I actually wanted with features I asked for. No drama!
Understood what I actually wanted in a vehicle, (not what they wanted to get me). No pressure or rushed selling techniques. Comfortable experience!!
Very accomodating Appreciated updates, checkout was annoying with a 3% charge for credit card Wish I could have had car wash
Nate hull was great.enjoyable experience. Couldn’t be better. Thank You. Nate went above and beyond
Just a wonderful experience and as much as I could hope for! A very courteous and professional team in every possible way.
Excellent service from the moment we got there til.done. Everyone was professional and gave us all the help we needed.
They were all very kind and knowledgeable. Thank you Jakub and Chuck. I love my car!
Everyone is very nice and, they go out of their way to be very helpful.
Was promt with the service and worked with me on the price. Staff are friendly.
Front headlight was successfully replaced, but took longer than I thought it would. I would have liked it if someone would have said that I would be waiting 21/2 hours. I could have used a ride home as you folks have done in the past.
I was met in the Service area by a very professional woman. I'm sorry for not remembering her name. She was so friendly and kind. My service was an oil change and tire rotation. It didn't take long so I was comfortable in the Waiting area. However, I would have liked to watch television, but I was told that someone had stolen the remote. It's not your fault. I hope it has been replaced. Every area was clean and comfortable to be in. The Team members that I encountered were all pleasant and professional. I had been ... Read More DealerRater - Apr 13, 2025
Really good ?? The people were very good and i had a good time Thanks
The service was very timely and friendly, but the issue with my Hummer has not yet been fully resolved.
Nice people very slow service. Took 2+ hrs to do oil change with appointment Fait only because of people were nice
It took months for the part for my car to come in and for me to get rescheduled only for the Work not even fix the issue and so I’ve paid for and waited for a repair that isn’t even complete
Great smooth experience working with Dan at Crestmont. They really tried to get me the best options. Dan went above and beyond to make sure everything was top notch. Never pushy! Very responsive.
This dealership is the best one I’ve been to and I have been to many. They have outstanding customer service and is the most determined group of people to make sure you leave with a car even if your credit is horrible or any other circumstance, they are willing to make it work!
Great customer service. Very educational and personable! I would highly recommend to anyone looking for a vehicle
Very clean and very efficient also Very people friendly , quiet,comfortable relaxing environment Thank you
Incredible experience. Love my new Denali. Nate and Jakub true professionals. Thanks for the excellent service.
It was a great experience He made sure the job was done right And was a good customer service guy
I took my car for a repair Ashley was my service repair she kept me informed . My car was properly serviced and I am overall very satisfied
Never a positive or good experience with Buick of Beachwood. No answers the phones, no one has answers. Just total chaos
Our experience leasing a 2025 Buick Encore GX was very positive. Yvonne Owens, our saleeperson, was knowledgeable and efficient. Jakub Bogucki, the business manager, made the purchase easy to accomplish.
I do not have any bad comments about this dealership because they all were generally friendly plus the process was quick and easy
They did a great job and were efficient. Did best to try to accommodate my needs
I picked this dealership because of there ability to service my truck properly. Nate tall Hall is a great asset for your company. Look forward to working with you in the future.
No one calls you back when you leave a message. Then you finally get someone on the phone to make an appointment they give you the wrong information. Thank goodness the repaired my car on a Saturday. The call them back because the check engine light went on again after service and again no call backs. Very disappointed.
The service tech was prompt and courteous. He provided good service to my vehicle and other recommendations for my vehicle to keep it running smoothly.
Very courteous and prompt and overall good service They took care of me in a good timely manner
All was great. Final purchase procedure could have been a little faster. Would visit again.
The staff if great they work as a team they are polite and professional. They are efficient and I enjoyed my experience there I even told some of my colleagues. Keep up the good work Guys
Ms Owen’s is personal, product knowledgeability is excellent, her professional sales approach is excellent and her respect for customers preferences is great! The Best car sales experience I have ever had! There is know one like Yvonne Owen’s in my opinion!
