Joyce Z
MAPLE HTS, OH | 2020 Buick Encore GXMay 13, 2022
Love all the workers there
Response from Crestmont Buick GMC
May 16, 2022Thank you so much for the kind words and review! Hope to see you again for your future needs.
Jose H
EUCLID, OH | 2020 GMC AcadiaMay 12, 2022
Perfect and professional
Response from Crestmont Buick GMC
May 16, 2022Hi, we're happy you found our staff to be so supportive during your experience here at Crestmont Buick GMC, LLC.
Tim G
SOLON, OH | 2013 Buick RegalMay 9, 2022
Courteous and attentive service advisors.
Response from Crestmont Buick GMC
May 11, 2022Hi there, we are very happy to have provided you with such a positive experience!
Tameka S
S.EUCLID, OH | 2017 GMC TerrainMay 4, 2022
Very pleased with my fast sevice
Response from Crestmont Buick GMC
May 6, 2022Hi, thank you for the high star rating!
Eric G
HIGHLAND HTS, OH | 2021 GMC YukonApril 9, 2022
Your service maneger is unsceled and rood. She told me and people around "I quit. F--k You all". It happened last Saturday.
Anthony S
NORTH ROYALTON, OH | 2017 GMC AcadiaApril 8, 2022
I dropped my vehicle off prior to service opening using the key drop box. My 2017 Acadia was brought to service with report that while in park, the screen indicates to place vehicle in park. This is a know problem for this make, model and year vehicle. In fact a technical bulletin was released by GM titled "Intermittent shift to park message displayed while vehicle is in park, DTC B000A Set". Shortly after dropping vehicle off i received a text stating i could text the number if i had any questions and that Ashley was the Service Advisor. During the day I received no updates or calls. At 3pm I texted the number asking for an update and got no response. I then called at approximately 445pm to get the status of the vehicle. After being transferred several times and getting several voicemail boxes, i called back and the operator took my name and number. Shortly after i got a text stating my vehicle was ready for pickup and that the issue could not be duplicated. I then called back again and asked to speak with Ashley. Once again I got several voicemail boxes leaving a messaging and Ashley finally calling back. Ashley told me the issue could not be duplicated so there was nothing to repair. The technical bulletin's first word is "INTERMITTANT". None of the steps in technical bulletin were completed. The issue still exists and my car is not repaired.
Rhonda M
SHAKER HTS, OH | 2010 GMC TerrainApril 3, 2022
Easy, fast, and excellent service.
Response from Crestmont Buick GMC
April 5, 2022Hi, your wonderful feedback and rating mean a lot to us. Thank you!
Kevin W
PARMA HTS, OH | 2022 GMC AcadiaMarch 21, 2022
Great as always!
Response from Crestmont Buick GMC
March 22, 2022Hello, thank you for your kind words and this wonderful review!
Elizabeth S
CLEVELAND, OH | 2022 GMC TerrainMarch 14, 2022
Alex was wonderful! Patient, informative, relatable and communicated clearly. I bought my car from Crestmont because of Alex and his service and respect to me as a customer.
Response from Crestmont Buick GMC
March 18, 2022Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Lawrence B
SOLON, OH | 2018 Buick LaCrosseMarch 14, 2022
The car has been in 2 times for the check engine light. Waited weeks for the call back to come in. I had to call them. The last time I was in, they had the car for 8 hours to put another part in. My check engine light is still on. NOT HAPPY
Response from Crestmont Buick GMC
March 16, 2022I am very sorry about your experience with our service department. Please feel free to reach out to discuss your visit. 216-514-2700 x 4054
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