/Covid 19 Update

DEAR VALUED CRESTMONT CUSTOMER,

Please note that we have taken many steps to limit exposure to the coronavirus for our customers and our staff members.

  • We are introducing separate operating hours for vulnerable customers.
  • Employees are required to wear masks in shared spaces.
  • Social distancing practices are implemented.
  • Partitions are located at every sales and service desk.
  • We have taken many steps to limit exposure for our customers and our staff members.
  • We are offering complimentary pickup and delivery for all mechanical and cosmetic repair at our service departments and our body shop.
  • Our drivers will be using proper personal protective equipment. We recommend making an appointment if you would like to take advantage of our valet service. You have our commitment that we will service your vehicle and ensure that it has been properly cleaned before returning it to you.
  • If you would prefer to drop off your vehicle, we are offering touch-free service. Please feel free to park in customer parking, leave the keys in the car and give us a call. We will come out to you and discuss your needs outside if you prefer. We are happy to offer touch-free service.
  • Properly cleaned loaner vehicles are available for all clients.
  • If your vehicle is currently at one of ours stores with completed repairs, we are happy to call you for a credit card payment so that we can deliver your vehicle back to you.
  • We are making it possible to purchase a vehicle from home. We can use video conferencing to show you the vehicle and most of the paperwork can be done online.
  • We have multiple hand sanitizer and disinfecting wipe stations throughout the dealership. We have purchased a sanitizing solution which we are using throughout the day to disinfect surfaces throughout our dealerships. Specifically, we are making sure to disinfect door handles, desktops, tables, chairs and our entire customer lounge.

While we are open for business to service your vehicle needs, we do ask our customers to help us in our social distancing efforts. Please do not visit our dealerships if you are not feeling well or if you have traveled internationally in the past 14 days. We greatly appreciate your support and your patience during this time. Please remember to wash your hands often and stay safe. We will all get through this together.

Your friends at Crestmont Buick GMC
25975 Central Parkway
Beachwood, Oh 44122
(216)514-2700